FAQ - Return Order


	FAQ Center Return 1. Do you have a Money-Back-Guarantee ? 2. My goods are damaged, what shall I do ? 3. How do I send my goods back to EuroGem.biz ? Question: Do you have a Money-Back-Guarantee ? Answer: Yes, we offer a 14-Days-Money-Back-Guarantee. If you are not satisfied with your goods, just send them back within 14 days after receipt of goods and you will get a full refund of your articles. Question: My goods are damaged, what shall I do ? Answer: We request you to tell us informations about the damaged articles via e-mail. We will do our best to find a very good solution for you. You can be sure not to pay for unexspected low-quality articles or damaged goods. Question: How do I send my goods back to EuroGem.biz ? Answer: Please send your goods back to our office with full insurance. You have to take over the shipping fees. Back to overview